We ask that all accounts have a valid credit card on file as their primary method of payment. C.O.D. is available upon special request. Payment options cannot differ from order to order. Please contact our credit department at 724-275-1701 ext. 2213 if you need more information on payment options.
Filmet accepts Mastercard, Visa and Discover Cards.
If you use Filmet on a C.O.D. basis, $10.00 is added to your invoice for each shipment. (Fee subject to change per our carriers.)
A $20 service charge is added to all returned checks.
If you receive a damaged shipment, ask the delivery person to note the damage and keep the package EXACTLY as is. Then call customer service and a representative will help you file a claim with the carrier.
|Connect Deluxe||2-3 days|
|Connect Select||48 hours|
|Connect Value||24 hours|
|Special Events||2-3 days|
|Non-Connect Services||3-4 days|
|Metallic Paper||Add 1 day|
|Press-Printed Items||Add 1 day|
All orders will incur a $2.00 handling fee.
Submitting any film, negative, slide or print or image to this firm for processing, printing or any other handling, constitutes an agreement by you that any damage or loss by our company, subsidiaries or agents will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiaries and/or agents of the film, negatives, slides or prints is without other warranty or liability, and recovery for any incidental or consequential damage is excluded.
All prices and specifications are subject to change without notice.
Orders not claimed after 30 days are considered abandoned and left to Filmet’s discretion.
Filmet’s production workflow is designed to provide our customers with quality, efficiency, and stable, rapid delivery schedules. Once an order arrives at Filmet and is “order-entered”, it’s difficult to stop the order and make customer requested changes. If you need to change your order, however, we’ll do our best to help you. Please be aware that requests for change of order will add production time in-plant. We can’t guarantee the change will be made or waive charges that might result if the change isn’t made. During our busy season, it may not be possible to make changes, and we reserve the right to refuse your request. You are charged $5.00 for a change of order.
You are welcome to submit imagery produced elsewhere to Filmet for mounting, goldstamping, artwork or any other service. We take great care when we handle these items, but we cannot be responsible if a procedure causes damage or irregularities. Consider your submissions carefully. Since your images are “irreplaceable,” Filmet cannot be held responsible for replacing them.
Filmet will do its best to accommodate your rush orders. Call our customer service staff before sending in the order and they’ll note the details of your job and fill you in on the rush charges. We cannot accept rush orders without prior notice or during our busy season (Sept.–Dec.). Minimum rush charge is $20 for 100% rush and $30 for 200%. Filmet will not process partial rushes.
Filmet abides by all legal requirements that affect photo processing, and has an established policy regarding objectionable or obscene material. If you believe your work might be affected by these policies, call customer service.
When an image is copyrighted or imprinted with a studio name, it cannot be copied, scanned or printed by Filmet without the written consent of the copyright holder, which must be submitted with your order for our records.
THERE ARE NO EXCEPTIONS TO THIS POLICY.
Every service Filmet offers is expected to meet standards of quality established by our Quality Assurance staff. Should you receive an order, or part of an order, that doesn’t meet your quality standards or expectations, Filmet will remake that part of the order free of charge, as long as you follow our return procedure:
Remakes meeting these criteria will receive the highest priority. Since your work is unique to you, we cannot give cash refunds.
Filmet prints for pleasing flesh tones, unless you tell us otherwise. Send along a guide print and we’ll do our best to match it within an acceptable range. Remember, though, characteristics of photographic material sometimes make it impossible to match color or density to an original, even if we’re printing from the same negative. We cannot be responsible if a film type failed to record colors adequately and cannot reproduce them properly. For more information on this type of problem, see Kodak’s publication E-73, Why a Color May Not Reproduce Correctly.
Qualifying customers will receive a 25% discount on work being used for “Studio Display Samples”. (This excludes Value Prints).
Negatives that are severely over or under exposed or that have deteriorated from improper storage will only be printed on a “print regardless” basis, with your understanding and agreement that the quality will fall short of our normal standards. Remakes will be billed to you at cost. This also pertains to orders submitted for value digital services.
If these services are more than $25.00, or if you specify “Call with Estimate,” we’ll notify you before we begin work. If you don’t respond to the quote after 7 working days, we’ll return the job (without artwork) to you. Minimum order charges will apply. Requesting a quote, artwork, or digital enhancement will affect your job’s in-plant time.
We are not responsible for any pricing errors printed in this catalog. All offers, products and prices are subject to change without notice. Filmet will not sell or share information you send to us or we gather on the website without your permission.
Your vision is the beginning of stunning imagery. Trust that vision to Filmet, and you’re assured of its development with the finest photographic film, chemistry and paper. Our long-standing partnership with Kodak can take your vision a step further. The Kodak name is the most trusted in the marketplace. They add value to that name with on-site technical support at the lab, technical programs to photographers, and a constant stream of innovative products and technologies. Filmet, Kodak and YOU – Partners in quality.