Check the status of an order |
| Q: How can I check the status of an order? |
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Email psd@filmet.com or call 724.265.5500 and ask for a Customer Service Representative.
Please include your Customer Account Code and Order Bag number. |
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| Q: What is the quickest way to order supplies? |
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Go to the downloads for the following forms |
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- 48 Hour Prom Order Form
- MemmoryMates Worksheet
- Special events Worksheet
- Retouching Worksheet
- Greeting Card Form
- Credit Application
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If you need order bags, crop masks, etc. please
email psd@filmet.com or call 724.265.5500 and ask for a Customer Service Representative |
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| Q: What can I do to avoid production delays when sending in an order? |
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Make sure that your order bag is filled out completely, (I.E. the enclosed number of rolls/negs match the total you enter on the front of the bag). Make sure "neg retouch" is marked on the glassines as well as the order bag; that yearbook annuals are marked on both the glassines and the order bag; and that the type of lacquer spray you select is marked on both areas. |
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| Q: When submitting negatives for prints, should I use my glassines or Filmet's? |
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When sending in cut negatives it is important to use the original Filmet glassine. The bar code on it carries important data regarding your exposure which we use for printing. If you re-submit a neg for second or third finish print order, please fill out a new glassine. Fold the original glassine and insert it along with your neg into the new glassine. |
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| Q: Can I send in un-carded negatives to Filmet? |
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Yes. When sending un-carded negatives, please indicate what size mask is to be used, otherwise your neg will be placed in the largest crop mask for your format. In addition, please write details as to cropping, (I.E. center bride or do not crop gown). A %.30 cent charge will be added to your invoice for each neg Filmet cards. |
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| Q: When masking my negatives, what tape should I use? |
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Even though our crop card indicate 3M magic tape, we have found this to create a problem. This type of tape has excess adhesive on the edges and has a tendency to smear and attract dust. Please use Scotch 230 Drafting Tape. |
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| Q: If I mask a neg in a crop card and a portion of the clear film base is visible, will Filmet print it? |
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Yes, as long as you understand that the clear film area will print as black on your print and write on the glassine "black lines on print are OK". |
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| Q: How do I card a negative? |
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Filmet has 10 different crops and we supply the cards FREE! Here is how to do it... |
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- Look at the front of the card and decided which notches in the opening you should follow for your print size.
- Flip the card over and place it on a light box so you can read the words on the card correctly.
- Holding the negative carefully be the edges, place it in the card opening so you can correctly read the words printed on the film. (The arrows on the film should point counterclockwise.)
- Look at the head orientation guide to the left of the card opening and turn your negative if necessary so the heads in your shot match the guides.
- Tape the ENTIRE top and bottom edge of the film to the card, using a good masking drafting tape. (You can find masking drafting tape at a photo supply store or at an office supply store in the graphics/drafting section. Scotch 230 Drafting Tape works best.)
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Click on image to view a larger version. |
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| Q: Can I card a neg backward to achieve a desired effect? |
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Yes, but please mark "neg flopped" on the glassine. If you don't, our staff may mistake this for an error and recard it. |
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| Q: How do I submit negatives for competition printing? |
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- Send Negative to Filmet and give our technicians an appropriate amount of time before the competition to complete your print.
- We'll send you a test print of your negative, printed to competition density with minimal cropping.
- Mark up the print, indicating cropping, burning, dodging, color and density changes and retouching. Then return it to Filmet marked "Attention Customer Service". We'll call you if we have questions about your instructions. Feel free to call us.
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| Q: How do I indicate your cropping preferences? |
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- Never draw on the film. Always indicate cropping, dodging and burning instructions on the proof, tissue paper or sleeving.
- Trace the outline of the image to ensure your instructions are followed exactly, in case your film shifts in transit.
- If you don't give us cropping instructions, we will crop the image according to our best professional judgment.
- Burning means darkening an area; indicate with diagonal lines.
- Dodging is lightening; indicate with small circles. Indicate approximate cropping with wavy lines and exact cropping with straight lines.
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| Q: Why should I archive to CD? |
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Archiving to ZIP or CD eliminates the need for new negatives. Simply return your disk to Filmet when you need additional output of your images. Additional images are archived at a charge. First image charge includes price of the appropriate media. |
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| Q: What kind of Digital files should I send? |
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We can accept TIFF or .EPS files for output. Save your files in RGB mode, send via Filmet Connect, ZIP disks or CDs formatted for Mac or PC. Do not use any kind of compression. If you need reorders or additional manipulation and the final image has not been saved (archived by you to CD)), the entire job will have to be redone at the studio's expense. We suggest you have the image(s) archived to a ZIP or CD. |
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| Q: How do I reorder? |
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Send your files via Filmet Connect for easy and cost effective reprints. |
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| Q: When ordering prints, can I get a color print and a B&W print from the same neg? |
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Yes. This will add time. |
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| Q: Can I submit uncut 35mm strips of film for enlargements? |
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Yes, however a charge of .55¢ will be added for each individual neg for cutting and carding. This will add 1 day to your order. |
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| Q: Can I submit 2 different film formats (I.E. 35mm and 6x7 or 6x4.5 and 6x7) in the same preview order bag? |
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No. You must separate different format films. You can however submit 120 and 220 film in the same order bag as long as they are all the same format. |
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| Q: Can I submit color and black & white film in the same preview order bag? |
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No. For process and preview, you must submit your film in separate order bags. (I.E. color, B&W, sepia) |
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| Q: If I submit a process and preview order and number my rolls of film in the order I exposed, will Filmet number the glassines in the same sequence? |
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Yes. When you take the time to number your rolls we carry the numbering over to your glassines. This will also help us to produce a more consistent color throughout your order. For example, a wedding that is photographed in many locations is now grouped together and not scattered throughout the order. |
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| Q: Can I place more than one wedding order in a preview order bag? |
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No. Doing this will delay your order and lower the overall color quality of your order. |
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| Q: How Do I Reorder using Glassines? |
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Filling out the glassine properly when you need to reorder will save time and reduce confusion. Please follow these instructions carefully and call customer service if you have any questions. |
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Click on image to view a larger version. |
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| Q:How do I to fill out a Special Events Worksheet? |
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Follow these 6 easy steps |
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- Fill in the info at the very top listing your studio name, name of the event, order bag number and roll number.
- Fill out the bottom of the sheet, describing what you want each package to be.
- Fill out the top half of the worksheet, indicating your packages, by letter, next to each frame number.
- You can order two packages per exposure.
- If your client wants more than two packages, add 50 to the package price per exposure.
- Double check to be sure what you've placed in the bag matches what you've written on the front of it. Memory Mates are a little different because we have already created the printing packages- you just need to indicate the number of the package you want, plus any add-ons from our "Additional Items" section.
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| Q: How do I fill out a Memory Mates Worksheet? |
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Follow these 5 easy steps |
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- Fill in the info at the very top listing your studio name, order bag number and roll number.
- Fill out the rest of the sheet, indicating which package you want for each frame on the roll.
- If you've shot a poor expression or a bad exposure, write DNP (do not print) next to the frame number on either worksheet.
- Remember that Trader SuperCards are ordered by the dozen, so 1 equals 1 dozen cards.
- Double check to be sure what you've placed in the bag matches what you've written on the front of it. You can now acquire and fill out the worksheets from the convenience of your studio. Click on downloads on the left side bar, then scroll to the desired form. If you need Acrobat reader click here.
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